Use bpm’online’s communication panel to make calls and receive messages directly in the system. When handling a call bpm’online service enterprise automatically displays the customer profile so you can instantly access critical data and provide more personalized service. The system also allows setting up the Quick Dial panel.
Manage messages from multiple email boxes in a single unified environment – bpm’online service enterprise. Each email can be linked to the relevant account, case, service agreement or other object. Integration with MS Exchange and Google enables you to merge all your email boxes and keep track of the correspondence in bpm’online service enterprise.
All the tools needed to handle calls more efficiently are available in bpm’online service enterprise. Make and receive calls directly in the system, keep complete call history, and monitor the quality of work of your service agents.
Enterprise Social Network
Enterprise social network (ESN) enables employees to better engage, collaborate, and share information. Sign up for updates from different channels, projects, or contacts. ESN allows users in different departments, business units, and geographies to discuss cases and problems, share best practices, get answers to questions, ‘like’ or comment on posts, thus increasing employee engagement and productivity.