Business process management
Visual process designer
Out-of-the-box ITSM processes
Take advantage of ITIL recommendations and process-driven ITSM approach to streamline services management and delivery. Pre-packaged best practice processes help to simplify daily routine and increase service efficiency – your service agents just need to follow clear guidelines for each step of the process.
Process monitoring and analytics
Keep track of any process execution metrics (duration, average execution time, maximum and minimum values, etc.), using different variables (owners, support lines, services, etc.). Visualize process data using bpm’online dashboards, identify and eliminate bottlenecks in your processes with the help of easy-to-use process log.